Carpet Care Tips

All tips are suitable for all carpets and upholstery materials. For emergencies or questions, call our carpet care hotline (24 hours) on 09 394 2116.

Food & Drink Stains

Use REMOVE Ultimate Carpet Stain Remover

If stain is wet: Remove all excess liquid / solids before using REMOVE.  The more you remove, the easier it will be to remove the stain. Once all excess liquid / solids have been removed, follow instructions below

  1. Spray a small patch of carpet / upholstery to complete a colourfast test.  Remove won’t discolour the fabric but if there are any issues with the test, call the 24-hour hotline for further instructions
  2. Spray REMOVE directly onto the stain working from the outside into the middle.  Older stains may need more REMOVE than newer stains
  3. Slightly agitate the carpet / upholstery by pressing up and down vertically on the stain.  Never rub carpet / upholstery as it may damage the fabric
  4. After 10-15 seconds, you’ll see the stain disappear.  You can then soak up excess solution with a paper towel or sponge
  5. To finish, spray lightly with water and soak up- this removes any excess solution
  6. Leave to air dry.  Do not walk or sit on the problem area until completely dry

Note: Older stains may require several applications to fully remove stain.

Pet Stains

USE REMOVE Pet Stain Remover & Deodoriser

If stain is fresh: Remove all excess urine/ solids before using REMOVE.  The more you remove, the easier it will be to remove the stain. Once all excess urine / solids have been removed, follow instructions below

  1. Spray a small patch of carpet / upholstery to complete a colourfast test.  Remove won’t discolour the fabric but if there are any issues with the test, call the 24-hour hotline for further instructions
  2. Spray REMOVE directly onto the stain working from the outside into the middle.  Older stains may need more REMOVE than newer stains
  3. Slightly agitate the carpet / upholstery by pressing up and down vertically on the stain.  Never rub carpet / upholstery as it may damage the fabric
  4. After 10-15 seconds, you’ll see the stain disappear and the smell disperse.  You can then soak up excess solution (this may be slightly foamy) with a paper towel or sponge
  5. To finish, spray lightly with water and soak up- this removes any excess solution
  6. Leave to air dry.  Do not walk or sit on the problem area until completely dry

Note: Older stains may require several applications to fully remove stain.

Oil & Grease Stains

If stain is fresh: Remove all excess grease / oil before using REMOVE.  The more you remove, the easier it will be to remove the stain. Once all excess grease / oil has been removed, follow instructions below

  1. Spray a small patch of carpet / upholstery to complete a colourfast test.  Remove won’t discolour the fabric but if there are any issues with the test, call the 24-hour hotline for further instructions
  2. Spray REMOVE directly onto the stain working from the outside into the middle.  Older stains may need more REMOVE than newer stains
  3. Slightly agitate the carpet / upholstery by pressing up and down vertically on the stain.  Never rub carpet / upholstery as it may damage the fabric
  4. Leave for 2-3 minutes to allow REMOVE to break down the grease / oil from the carpet.  After three minutes, soak up REMOVE with a paper towel or sponge
  5. To finish, spray lightly with water and soak up- this removes any excess solution
  6. Leave to air dry.  Do not walk or sit on the problem area until completely dry

Note: Older stains may require several applications to fully remove stain.

Blood, Vomit and Grass Stains

If stain is fresh: Remove all excess liquid before using REMOVE.  The more you remove, the easier it will be to remove the stain. Once all excess liquid has been removed, follow instructions below

  1. Spray a small patch of carpet / upholstery to complete a colourfast test.  Remove won’t discolour the fabric but if there are any issues with the test, call the 24-hour hotline for further instructions
  2. Spray REMOVE directly onto the stain working from the outside into the middle.  Older stains may need more REMOVE than newer stains
  3. Slightly agitate the carpet / upholstery by pressing up and down vertically on the stain.  Never rub carpet / upholstery as it may damage the fabric
  4. Leave for 2-3 minutes to allow REMOVE to break down the vomit / blood / grass from the carpet.  After three minutes, soak up REMOVE with a paper towel or sponge
  5. To finish, spray lightly with water and soak up- this removes any excess solution
  6. Leave to air dry.  Do not walk or sit on the problem area until completely dry

Note: Older stains may require several applications to fully remove stain.